There is no question that doing business can be more complicated than ever. But many owners and managers operate in a process vacuum. There’s nothing more worthless than a perfunctory executive meeting where everyone just goes through the motions and no strategic decisions are made. Over the years, how often were there times when sheer boredom was the only item accomplished on the agenda? Every business has their own style and culture, but some patterns of behavior inspire people to perform. Here are five real-world lessons to avoid the process vacuum. 1) Remove the blinders and see where you are. The most important part of a process is articulating the vision; where you are and where you need to be. In an effective business process, managers rise above the paperwork to have clarity of the process and navigate through the activities that lead to a specific result. 2) Don’t lose your sense of humor. There’s a huge difference between serious business decisions with big implications and taking yourself too seriously. People and teams are more effective and make better decisions when the mood is lightened. 3) Hard work is the best inspiration. Objects in motion are more likely to stay in […]
In business, when something is working or doing what it is supposed to do, we tend not to look at it. When it breaks, we will fix it. There are more pressing issues to focus on that requires our time and attention. Take the self-service popcorn machine in the corner of the local pub. It’s been doing its job for many years; maybe decades. It makes popcorn. If the light bulb burns out or the stirring mechanism in the pot stops, you fix it. Although it may have seen better days, its working fine. Let’s think about it as it is part of a business process. · Is it portraying the image that we want to our customers? · Can we increase customers if we had a better (and cleaner) image? · Can we reduce down-time with regular maintenance and cleaning? · Can we increase popcorn production? · Can we produce better tasting popcorn? · Can better tasting popcorn increase sales? (Studies show that customers stay longer if pubs offer food. The salt from the popcorn will often increase drink sales.) Healthy businesses look at processes and systems for opportunities to improve customer satisfaction, increase employee engagement, and […]
The fact is that when most people are stuck they have lost the power of choice. They are unable, at certain times, to bring into their consciousness with sufficient force the memory of what being stuck does to them. They are without defense against it in the moment. We need to admit to ourselves that something is wrong. We have created this mess in our life. We admit this and quit trying to fool ourselves into believing something else. We realize that our lives with this issue have become ineffective. We do things that we later regret doing and tell ourselves that we will not do them again. But we do. We keep on doing them, in spite of our regrets, our denials, our vows, our cover-ups and our facades.These issues have become bigger than us. We need to admit the truth of where we are and that, for whatever reason, we are really ineffective with this issue and we need help. Now we can begin to find clarity.