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Can Popcorn Improve the Bottom Line?

In business, when something is working or doing what it is supposed to do, we tend not to look at it. When it breaks, we will fix it. There are more pressing issues to focus on that requires our time and attention. Take the self-service popcorn machine in the corner of the local pub. It’s been doing its job for many years; maybe decades. It makes popcorn. If the light bulb burns out or the stirring mechanism in the pot stops, you fix it. Although it may have seen better days, its working fine. Let’s think about it as it is part of a business process.   ·       Is it portraying the image that we want to our customers? ·       Can we increase customers if we had a better (and cleaner) image? ·       Can we reduce down-time with regular maintenance and cleaning? ·       Can we increase popcorn production?   ·       Can we produce better tasting popcorn? ·       Can better tasting popcorn increase sales? (Studies show that customers stay longer if pubs offer food. The salt from the popcorn will often increase drink sales.) Healthy businesses look at processes and systems for opportunities to improve customer satisfaction, increase employee engagement, and […]

Cultivating Authenticity

The other day I read an excerpt from the book “The Gifts of Imperfection” by Brené Brown on authenticity and I was reminded on how simplistic being authentic is and should be, on one hand, and yet most of us struggle being so because of the energy and awareness that it takes to be truly authentic.  She says, “authenticity is the daily practice of letting go of who we think we’re supposed to be and embracing who we are.” She also reminds us that it is our choice. It is a choice that we make with every decision, every interaction, and every feeling. It is that choice that allows us the ability to be authentic all the time, and it is that choice that takes constant self awareness and energy. “The idea that we can choose authenticity makes most of us feel both hopeful and exhausted. We feel hopeful because being real is something we value. We feel exhausted because most of us know that choosing authenticity is a huge undertaking.” Choosing authenticity means: “Cultivating the courage to be imperfect, to set boundaries, and to allow ourselves to be vulnerable;Exercising the compassion that comes from knowing that we are all […]